Last week I went shopping at my local Trader Joe’s store on 9th Street in San Francisco. I was a little harried, very tired and probably not in the best of moods since it was the end of my day and I’m not loving my job so much lately.
I got on the shortest checkout line and prepared myself for an impersonal interaction since it seems everyone is not loving their respective job so much lately. Instead I encountered a very cheerful and very helpful cashier named TC.
Now, being the HR person that I am, I asked him how he liked his job. He told me that he loved his job and described quite eloquently why TJ’s is a great employer (good benefits, good vacation, etc .). We chatted for awhile and I walked away feeling better than I had when I first walked in the store.
As I walked back to my car, it occurred to me that my interaction with TC was the epitome of good customer service. Make the customer feel better walking out than they do walking in.
It’s so refreshing, particularly in the SF Bay Area, to find people who love their jobs, particularly those working in customer-facing roles.
Thanks TC, for making that day a little better for me. Job well done.